Tickets and wristbands
Wristbands are personal. Only an intact wristband attached to the customer's wrist will be accepted. The wristband will activate as a day-long wristband when the customer gets on the first ride. When using ride tickets, one ticket per customer is used per ride. Ride tickets and wristbands can be purchased from Linnanmäki's ticket sales desks, kiosks and cafés. Wristbands can be purchased in advance from the Linnanmäki online store, S-Group Prisma stores and Sokos stores.
The First Aid point is manned on all days when the park is open. In case of an emergency, turn to the Linnanmäki staff. First Aid point is situated next to Ukko, close to Valvomo.
The Info desk is on Jubilee Square. It helps you with lost and found items, missing person calls, feedback forms, mobile telephone charging, train schedules as well as Helsinki hotel and event information.
Our park area contains two childcare rooms equipped with a changing table, potty and microwave. The exact locations of childcare rooms can be found on our map. It is possible to hire a pushchair for a day for a small deposit. Pushchairs can be found near both entrance gates. Nappies can be bought from Putiikki.
Smoking and drinking
Smoking is forbidden in all restaurants and other indoor facilities within the amusement park, as well as in the Kids' Hill area and arcade areas. For all visitors' convenience, Linnanmäki kindly asks smokers to limit smoking to the designated areas. It is forbidden to bring your own alcoholic beverages to the amusement park area.
Ride safety restrictions
The height-based safety restrictions are set by the ride manufacturers and confirmed by the respective authorities. On some rides, children need to be accompanied by an adult who also needs to have a ticket or wristband if the child is over 100 cm. Due to safety bars, tall or large people may not be able to enter some rides. Most of the rides are suitable for people with physical disabilities. Our customers' height is measured at least when entering a ride. We recommend that little park visitors get a stamp as proof of their height (under 100 cm, 100 cm, 120 cm, 130 cm, 140 cm) from the ticket office. The stamp shows Linnanmäki staff the height of the customer, so that they do not need to be re-measured at every attraction. This makes it faster to get on board! The height is measured with shoes on. Instructions given by the staff should be followed at all times on rides. It is not permitted to get on rides without a shirt or shoes. It is not permitted to bring food or drink onto rides.
We accept cash, bank card or Visa, Visa Electron, Diners, Eurocard, MasterCard and American Express. Taxation legislation has restricted the use of culture, exercise and recreational vouchers, and these cannot be used in amusement parks. For this reason, culture, exercise and recreational vouchers are not accepted as a form of payment at Linnanmäki.
Cashpoint (ATM) is situated at the main gate.
Some rides may have to be closed or pre-announced schedules changed because of the weather, technical problems or other exceptional situations. Tickets or wristbands will not be exchanged or redeemed.
Storage of goods
There are lockers, operated using 0.50-, 1- and 2-euro coins, close to Ukko. Storage locker sizes: Measured by the door, lockers are 42 cm tall, 27 cm wide and 78 cm deep. Linnanmäki assumes no responsibility for goods or items lost or broken in the amusement park area.
Lost and Found
Lost and found items are taken to the national Found Property Service every week. Contact information for Finland's Found Property Service: Mäkelänkatu 56, 00510 Helsinki. Tel. +358 600 41006 (€1.97/min+operator charge).
At Linnanmäki there are two charging points where customers can charge their mobile phones for free. One is located in Restaurant Flores FreshMex, and the other one in Restaurant Jarrumies. The charging points have lockers which contain chargers for the most popular iPhone and Android phones. You can pick up a key to a locker at the checkout and leave your phone to charge for half an hour.
Only assistance and guide dogs are allowed in the area.
Post box is situated next to Shop Rolle.
Bicycles and other small vehicles
Please leave your bicycle outside the amusement park. Bicycle stands are situated at the main gate and the southern gate. It is forbidden to use rollerskates, skateboards or hoverboards in the amusement park.