Visitors requiring individual support

We always aim to take all our customers into account. Many of Linnanmäki’s attractions and rides can be used by all amusement park visitors. Find out more on this page, and if you have any questions you can always ask the Linnanmäki staff.

It is very important to us here at Linnanmäki that we can make sure that all our customers have a pleasant visitor experience in Helsinki’s most enjoyable neighbourhood.

Pick up your Accessibility Guide from the information desk or download it here. (Accessibility Guide 2023 coming soon.)

Many of Linnanmäki’s attractions and rides can be used by all amusement park visitors. Our game Derby can be played while seated in your own wheelchair. You can also board Propelli on Minimäki in your wheelchair. A picture of the carriage of the Propelli ride can be seen at the top of this page.

Arriving by car
There are a few disabled parking spaces available in the Linnanmäki upper parking area. If the upper parking area is full, people with a parking card for persons with disabilities are allowed to park right in front of the main gate (Tivolikuja 1) as long as there is space available. Ask for more information from parking area or main gate security personnel.

Tickets and wristbands
A customer in need of individual support can access rides with a normal-price ticket or wristband.

Using a wheelchair
All park areas have wheelchair access, and all stairs in the area can be avoided. If necessary, ask for more information on the best route from park staff.

Access to rides for people with limited mobility
A customer using a wheelchair can access nearly all the rides. Customers who use a wheelchair or have otherwise limited mobility mainly access the rides via the exit, so that access is as smooth as possible. In case of a special group, the entire group can access the ride via the exit, even if not all members of the group use wheelchairs. Please contact the ride staff, who guide and assist customers in need of individual support and help with access if necessary.

A person with limited mobility can also remain on the ride for another round by letting the ride staff know.

There is no wheelchair access to Kammokuja, and people with limited mobility can't access Ukko, Taiga, Kirnu, Kingi or Magia.

Pikajuna, Linnunrata, Panoraama and Kyöpelinvuoren hotelli have no entrance or exit ramps, which makes access difficult. Entrance to Vuoristorata is suitable for wheelchairs, but the exit has stairs. However, access to these rides can be arranged by contacting the staff in advance.

Conditions for granting assistant wristbands
The assistant of a disabled paying customer who needs assistance can ride for free with the person they are assisting. If they wish, the disabled person and the assistant can stay on the attraction for another ride. Please note that on ticketed rides the additional ride requires the disabled person to have a wristband or an additional ticket. Assistant wristbands can also be granted on a case by case basis.

Proving the need for an assistant wristband
A person with a disability can prove their need for assistance with the EU Disability Card (with the A symbol to prove a need for assistance) or some other document or assessment. The park can also supply an assistant wristband for the assistant of a disabled person on a case by case basis.

Prerequisites for being granted an assistant wristband
A prerequisite for receiving an assistant wristband is that the disabled person must have paid for a ride ticket or a wristband or they must have another type of ticket product. As a rule, an assistant wristband can only be granted to one assistant per disabled person. Normally the assistant must be over 18. A minor can also be accepted to act as an assistant on a case by case basis. The assistant must truly be able to assist the disabled person.

All restaurants have wheelchair access.

Disabled toilets
Disabled toilets are located at Linnanmäki in the following places:

  • At the Peacock theatre entrance
  • Downstairs in Lintsiburger, on the left side of the till
  • On the Naurupolku fun path
  • In restaurant Hurlumhei
  • Opposite Tulireki

Guide and assistance dogs
Guide and assistance dogs are welcome at the amusement park. It is forbidden to bring other dogs to the area.